VALENTINA & YOU respects the privacy of all users of its website and undertakes to protect the personal information that each user chooses to share, in accordance with the national and EU legislation in force. Some sections and/or features of this website can be browsed without the user disclosing any personal information.

The data collected is the responsibility of VALENTINA & YOU, which will process and store it electronically; it is intended to be used in the pre-contractual and contractual relationships established with its Customers or potential Customers, within the scope of the products and services made available.

As part of customer data management, the personal data collected will be passed on to third parties that are goods transport companies, for the sole and exclusive purpose of fully providing the services or delivering the products purchased by the user, the holder of the personal data collected.

Personal data consisting of name, telephone number, address and email may also be used for Advertising and Marketing purposes, namely to send information about VALENTINA & YOU offers. The data subject is guaranteed the right to object to the use of the data provided for advertising and marketing purposes; such a request must be sent in writing to the email address provided by VALENTINA & YOU.

These general conditions are governed by Portuguese law.

Electronic Complaints Book
https://www.livroreclamacoes.pt/inicio

Consumer dispute arbitration centres:
In the event of a dispute, the consumer may turn to the following arbitration centre:
Rua Damião de Góis, 31 -Loja 6 -4050 -225 Porto
Tel: 225 508 349 | 225 029 791
Fax: 225 026 109
E-mail: cicap@mail.telepac.pt Web: www.cicap.pt

Alternative Dispute Resolution for Consumer Disputes

In the event of a dispute, the consumer may turn to an Alternative Dispute Resolution Entity for Consumer Disputes:

Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

More information on the Consumer Portal (www.consumidor.pt).

In the event of a dispute, the consumer may turn to one of the Alternative Dispute Resolution Entities for Consumer Disputes. For more information, please consult the Consumer Portal (www.consumidor.pt).

In compliance with the legislation in force, VALENTINA & YOU states that, in the event of a dispute, the customer/user may turn to an Alternative Dispute Resolution Entity for Consumer Disputes:
– CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt)

– CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (www.ciab.pt)

(if applicable)

Cookies are small text files sent by websites and stored on each user’s personal computer.
The use of cookies aims to make websites more efficient and provides website owners with useful information for improving and refining the site and the services provided. In order to provide services with content tailored to visitors’ interests, websites use cookie technology to collect and store information.
Using cookie technology to count page visits makes it possible to analyse website usage more accurately.
Once the customer/user has registered, websites use cookie technology in order to access a small data file generated by the customer/user. If the customer/user does not wish to receive cookies, they can set their computer to warn them whenever a cookie is received, or disable all cookies through their browser. If cookies are disabled, it may not be possible to access some of the features provided by the websites.

In compliance with Law no. 67/98 of 26 October on the Protection of Personal Data, we inform you that the processing of personal data collected on the website https://valentinaandyou.pt is the responsibility of Maria Celeste da Rocha Monteiro Araújo, tax number (NIF) 161388558.

VALENTINA & YOU keeps your data secure and accessible. Below we set out which types of personal data are processed, for what purposes and for how long they are kept:

VALENTINA & YOU, within the scope of its activities, processes the personal data necessary for the provision of services and/or the supply of products.
Your data will be used to improve your browsing experience and preferences.
Personal data is collected in particular through a website account, social media, in writing, by telephone and through commercial interaction between customers and VALENTINA & YOU.
Once collected, personal data will be processed and stored electronically, by automated or non-automated means, ensuring in all cases strict compliance with personal data protection legislation; it is stored in specific databases created for this purpose and is intended to be used in the pre-contractual and contractual relationships established with its Customers or potential Customers, within the scope of the products and services made available.
Personal data may also be processed in order to comply with legal obligations and for the purposes of investigating, detecting and prosecuting serious crimes. It may also be used for other purposes such as submitting complaints and suggestions, disseminating institutional information, publicising campaigns, promotions, advertising and news about VALENTINA & YOU products and/or services, as well as carrying out market research or evaluation surveys.
Data will be stored and kept only for the minimum period necessary to pursue the purposes for which it was collected or subsequently processed, as defined by law.
As part of customer data management, the personal data collected may be passed on to third parties that are goods transport companies, for the sole and exclusive purpose of fully providing the services or delivering the products purchased by the user, the holder of the personal data collected.
The customer may unsubscribe at any time and request that their personal data and information be deleted immediately by contacting VALENTINA & YOU by telephone on 918830094 or by email at info@valentinaandyou.pt.

You are the one who decides whether you want to receive our newsletter and information.

The information the customer provides is used only to send periodic information about news, offers and promotions. Sending it is subject to the user’s express approval. The user may unsubscribe from this service whenever they wish.

VALENTINA & YOU is against spam practices (unsolicited emails) and does not engage in this type of behaviour.

VALENTINA & YOU is present on the main social networks: Instagram and Facebook. For this reason, it assumes the role of Controller of the data contained in its profiles arising from friends, likes, followers, comments, etc. The user expressly agrees to be subject to the privacy terms and conditions of the different social networks or platforms on which VALENTINA & YOU is present, enabling it to use the means those networks allow to inform users about the different activities and services it carries out.

We are entirely at your disposal to answer questions about data protection and processing, or requests for information. Do not hesitate to contact us by email at info@valentinaandyou.pt or by telephone on 918 830 094.

This Privacy Policy may be updated at any time, in line with any legal changes that may occur, with the aim of protecting the customer.